Q. I want to access my account online.
A. Click here.
Q. I’m trying to make an online payment and keep getting an error. What should I do?
A. The online payment system is through Mutual of Omaha’s partner website. If you have an existing account with a previous management company you can log in with those credentials and delete your previous profile. Or (a) try using a computer, not a smartphone, (b) use a different email address and create a new profile, (c) double-check you are using the correct account number, (d) try again in 24 hours, or, if you are still having problems after trying these things, (e) contact Mutual of Omaha’s customer service directly:
866.800.4656, option 2
email customer service
Mon-Fri 7am-7pm Central
Q. I want to pay. How do I do that?
A. There are several ways to pay after you receive your introductory letter.
- Mail in a check with the coupons we sent you to Your Association, c/o Agynbyte LLC, PO BOX 52997, Phoenix, AZ 85072-2997.
- Set up ACH for a one-time payment or recurring payments. ACH is free for our clients.
- Arrange to have your bank mail a check that includes your NAME, the NAME OF YOUR ASSOCIATION, and your ACCOUNT NUMBER.
- Credit Card, but this is a more expensive choice. Credit card transactions are handled by a third-party and they charge an additional fee.
Q. Where is my introductory letter? I live in a community with an owners association and heard that Agynbyte LLC is now managing my association.
A. Agynbyte LLC prepares and mails an introductory letter to each owner with an unique account number, login instructions to our Owner Web Portal, and payment instructions. The letter should arrive about 10 days before we take over management. Owners with assessment payments due within 30 days will also receive payment coupons in the mail.
Q. Where are my login credentials?
A. Your registration credentials for Caliber Web are included in the introductory letter we mailed to you about ten days before we take over management at the mailing address we have for you on file. You will need your account number and an email address. You create your own login credentials. If you have previously registered but lost your credentials we can reset your account but we do not have access to your ID or your Password.
Q. I sent a payment to the previous management company’s remit to address. Now I understand I should have sent it to Agynbyte LLC’s remit to address. What should I do?
A. The previous management company should promptly forward all payments to us. We will credit those payments to your account. Please check with your bank to see if your payment has cleared.
Q. I sent in my first payment to Agynbyte LLC late because I didn’t get payment instructions in time. Will I be assessed a late charge?
A. Your board of directors and management company understand that flexibility and good customer service are key to a smooth transition from your previous management company to Agynbyte LLC. Although we do many things to make sure that you can continue to make timely and complete assessment payments we understand that being flexible and understanding and providing good customer service will resolve most of these issues without assessing a late charge.
Q. I am an owner in an association managed by Agynbyte LLC but I haven’t received an introductory letter. What should I do?
A. If your ASSOCIATION IS A NEW CLIENT we typically mail an introductory letter at least 10 days before taking over management. If you didn’t receive a letter please Contact Us.
Q. How does Agynbyte LLC receive my new ownership information.
A. If you are A NEW OWNER (just bought your home) escrow should provide us proof of ownership, current contact information so we can send you an introductory letter, and money to make sure your account remains in good standing. If you bypassed escrow or you’ve been an owner for more than 15 days and haven’t heard from us, please contact us HERE.
Q. Why did my association hire Agynbyte LLC?
A. Agynbyte is an old name, with experienced professional staff. Each association will have its own reasons for hiring Agynbyte but we believe some of the reasons include our extraordinary managers, timely financial reporting, good judgment, communication skills, owners with roots in the industry going back to 1995, and our unparalleled ability to manage your community so you don’t have to.
Q. You gave me a 10-digit number to register at Caliber Web but it accepted only 9-digits. Should I be concerned?
A. No. The last digit is necessary for bank validation of your payments but not necessary for other transactions including Caliber registration. We provide only the 10-digit number in our introductory letter and on coupons to ensure that owners use the 10-digit number for bank payments.
Q. I’ve successfully logged on to the Caliber Portal but am unable to download or view documents?
A. According to the development team, when the document is first pulled up it’s a blank screen because the document has to load. The larger the document the longer it will take the document to load. A large document or a slow connection can give a false impression that the document isn’t there, when in fact it’s just loading. The development team recommends that users access documents through Edge, Chrome, Firefox or Safari. Anything except Internet Explorer.
Q. Does Agynbyte LLC intend on updating this page?
A. We will update this page as we receive frequently asked questions.