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March 25, 2020
Most of our employees are working remotely in accordance with Governor Jay Inslee’s March 23rd Stay Home — Stay Healthy order. We are maintaining a small staff presence at our Bellevue office to run minimum business operations. The employees at our office are maintaining a minimum distance of six-feet from one another, there is no contact with the general public, and work schedules are being staggered.
Our small staff presence can address our client’s accounting, payroll, communication, and maintenance needs, and can support our employees working remotely.
We are asking boards and owners within our client communities to self-help as much as possible. The essential tool to self-help is Caliber Portal.
Caliber Portal. Most of the information you need is on Caliber Portal (login). If you are not able to find the answer you need, or are unable to access Caliber Portal, please first check our FAQ page. If you have trouble logging in to Caliber Portal and the issue is not user id or password related, please retry at a time when there may be fewer users online. Make sure that you have a strong connection to the Internet and, if connected by WIFI, your WIFI signal is strong. Ad blockers in browsers can block functionality in and the ability to access Caliber Portal.
Lenders, Banks, and Seller. If you need information for a closing please click here.
Contacting Agynbyte. Please check our FAQ page before contacting Agynbyte with questions. Please contact Agynbyte only if necessary. Email in simple cases is better than a phone call.
You should never mail or deliver assessment payments to our office. In addition, the latest information we have from the U.S. Postal Service is they will stop delivering to our location as long as there is a Stay at Home order in place.
ACH (automatic withdrawal — recurring or one-time instructions) is the best choice right now because it doesn’t require human contact and you control the process. You can set up ACH instructions on Caliber Portal, either with Agynbyte or directly with your association’s bank. A statement will include all of the information you need to send your payments to the mailing address on your statement or invoice.
If you must use the mail, mail your payment to the association’s check processing center in either Phoenix, Arizona or Las Vegas, NV. You can find the mailing address and account number in your welcome letter or on a statement. If you need to create a login on Caliber Portal you will need to use the email address we have on record.
Mail. As mentioned above, the latest information we have from the U.S. Postal Service is they will stop delivering to our location as long as there is a Stay at Home order in place.
Phones. Phone messages to managers, accounting, and operations are being forwarded to employee emails.
Email. Email is being monitored.
Our service desk is making client emergencies a priority.
Go to Our Welcome Page